www.liveperson.com
Live Person Founded in 1995, Live Person is the leading provider of hosted solutions
for managing online customer interactions.
After initially implementing a more expensive Bug Tracking solution, Engineers at
Live Person searched for a more cost effective solution that would be able to grow
with their R&D organization. The product used to track bugs was under utilized,
due to lack of a sufficient amount of licenses, thereby affecting productivity of
the R&D organization.
Implementation of BugUP was executed in two easy stages: a pilot group first started
working with the tool, and then within just a few days, the rest of the R&D
organization joined in. The ease of customizing the tool contributed greatly to
swift implementation.
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